How can I request a correction to my personal information?

To update your personal information, contact our customer support team via 24/7 Live Chat or email us at support@no5.mom. Approved corrections will be processed within a reasonable timeframe.

Privacy Protection

no5 Privacy Policy

This page explains how no5 protects and manages your personal information, and outlines your rights.

Last updated: 30 October 2026

Section 1

Introduction — Welcome

Welcome to the no5 platform. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, where it is stored, and how we protect it in the relationship between no5 and you ("player", "user").

By using this platform, registering an account, or placing a bet, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please stop using the platform.

Our platform supports responsible gaming, and we handle players' personal information with particular care.

Note: This Policy covers all no5 services in full — the website, mobile app, customer support, and payment systems.

Section 2

Information We Collect

We collect various types of personal information in order to provide our services and improve the platform. These can be grouped into the following categories:

2.1 — Information you provide directly

Name, date of birth, and gender
Phone number and email address
Username and password used to log in (stored in encrypted form)
Payment details (KBZPay phone number, Wave Money number, AYA Pay number, bank account details)
Messages sent through customer service

2.2 — Information automatically collected from platform usage

IP address and browser type
Login time and pages visited
Location information (country or region)
Device type (mobile, tablet or computer)
Cookies and session tokens

2.3 — Gaming activity information

Game history — game name, play time and transaction details
Deposit and withdrawal records
Bonus and promotion activity
Responsible gambling limit requests

Section 3

How We Use Your Information

We use players' personal information only for the following purposes:

Account creation and management — Used to open, verify and keep your player account secure.
Payment processing — Used to record deposits and withdrawals. The minimum deposit and withdrawal amount is 20,000 Ks.
Customer service — Used to answer player enquiries and resolve issues.
Platform improvement — Used for data analysis to improve our services and enhance the player experience.
Responsible gambling monitoring — Used to review gambling patterns and support players who may have a problem.
Security measures — Used to detect and prevent fraudulent activity, scams and money laundering.

Note: We will never sell or share players' information with third-party advertising companies.

Section 4

Cookies and Tracking Technology

Our platform uses cookies, local storage and session tracking technology. These help maintain your session, make logging in easier and keep the platform running smoothly.

Cookie Types

Essential Cookies — Required for the platform to function normally. These cookies cannot be turned off.
Functional Cookies — Used to remember language preferences and player settings.
Analytics Cookies — Collect only aggregated data to help us understand how players use the platform. No personal information is included.

You can turn off cookies through your browser settings. Please note that doing so may affect some platform features.

Section 5

Data Storage and Security

We use advanced technology to protect players' personal information:

All data transfers are protected with SSL (Secure Socket Layer) encryption
Passwords are encrypted using one-way hashing, so no one can view them in their original form
Payment details are not stored directly in the database — they are held securely through our payment providers
Access is restricted so that only authorised staff can view personal information
Regular security checks are carried out and any vulnerabilities are addressed immediately

Data will be kept for an appropriate period after account closure in line with legal requirements and financial record-keeping rules, after which it will be permanently deleted.

Notice: No company can guarantee that data transfers over the internet are 100% secure. While we protect your data with advanced measures, you are still responsible for keeping your account information safe.

Section 6

Sharing with Third Parties

We do not sell players' personal data to third parties. However, we do share some personal data with the following external service providers where it is necessary to deliver our services:

6.1 — Payment Service Providers

When processing payments through KBZPay, Wave Money, AYA Pay, and bank transfer services, relevant payment data is shared with their platforms. They are governed by their own privacy policies.

6.2 — Game Technology Providers

Companies that supply games on the platform receive data related to gameplay records in order to run those games properly. We do not share any personally identifiable player information with them.

6.3 — Legal Requirements

If we are required to disclose data by law (for example, by a court order), we will not share more than what is legally required. Where possible, we will also try to notify the player, as long as doing so does not violate any legal restriction.

Section 7

Players' Rights

Every player on our platform has the following rights regarding their personal data:

Right to Access

You can request to see what personal data we hold about you. We will respond within a reasonable time after receiving your request.

Right to Correction

You can request corrections to any inaccurate or incomplete personal data through our customer support.

Right to Deletion

After your account is closed and all financial record and legal requirements have been met, you can request deletion of your personal data. Data that must be retained by law cannot be deleted.

Right to Restrict Processing

If you have concerns about how your personal data is being handled, you can request that we restrict processing while the matter is being reviewed.

Right to Object

You can object to your personal data being used for advertising purposes. We do not use your data for advertising, but we are stating this right for full transparency.

To exercise your rights: Contact us at [email protected] or reach our customer support team anytime via 24/7 Live Chat.

Section 8

Protection of Players Under 21

Our platform is open to players aged 21 and above only. Gambling is not suitable for anyone under 21. We do not knowingly collect personal data from anyone under 21.

If we find that a player is under 21, their account will be closed immediately and their data will be deleted unless legally required to be retained. Parents or guardians who suspect their child is attempting to access the platform should contact us at [email protected].

Section 9

Data Retention Period

We do not retain players' personal data longer than necessary. Our key data retention policies are:

Personal data is stored for as long as the account remains active, to keep the platform running
Financial records are retained for the period required by financial regulatory obligations
Customer support communication records are retained for a reasonable period for dispute resolution and review purposes
Data with no legal retention requirement will be deleted promptly once an account deletion request has been fulfilled

Section 10

Policy Changes

We may update this privacy policy from time to time. When changes are made, the "Last Updated" date on this page will be revised accordingly.

Continuing to use the platform after any changes are made will be treated as acceptance of the updated policy. If there are significant changes affecting personal data, we will make an effort to notify players in advance.

If you have any questions about this policy, you can contact our customer service team 24/7 via Live Chat or at [email protected]. no5 is committed to being a platform that always puts players' personal privacy protection first.

Privacy Protection FAQs at no5

Questions and Answers That Players Ask Most Often

no5 stores players' personal information only for account management, processing payments, providing customer support, platform improvement, and security purposes. No data will be sold to third parties for advertising purposes.

Payments processed through KBZPay, Wave Money, and AYA Pay are protected with SSL encryption. Payment details are not stored directly in our database — they are handled securely by the payment service providers, keeping your information safe.

Access to personal information is restricted to a limited number of staff, and every access is logged. Only staff who need access to perform their duties can view the data relevant to their specific responsibilities.

To update your personal information, contact our customer support team via 24/7 Live Chat or email us at [email protected]. Approved corrections will be processed within a reasonable timeframe.

Disabling essential cookies may affect login and session management, making it difficult to access your account. Disabling functional and analytics cookies will not have a noticeable impact on platform performance.

Financial records and transaction data are retained for the period required by regulatory and financial record-keeping rules. Personal information not covered by legal requirements will be deleted after the account is closed.

For policy changes that significantly affect personal information, we will make every effort to notify players in advance via Live Chat or the email address they have provided. Continued use of the platform after a change takes effect will be considered acceptance of the updated policy.